REFUND AND RETURN POLICY

Last Update 18th September 2021

If you are not entirely satisfied with our service, we’re here to help. This policy applies to customers in Malaysia and Singapore.

What if I want to request for Refunds or new product Replacement?

In the case that you are not satisfied with your product(e.g. damaged during shipment, wrong item shipped etc.) please inform our Customer Service by using the “Message”function in your SkynFyx Account. Our Customer Service will reach out to you during our normal operating hours from 8.00am to 5pm, Monday through Friday; 8.00am to 1.00pm during weekends.

Refund or replacement requests must be made within seven (7) working days from date received.

We will immediately notify you on the status of your requests.

  • Refund

  • The money will be refunded to the original payment method you’ve used during the purchase. For credit card or debit payments it may take up to 14 working days for a refund to show up on your credit card statement.

  • Product Replacements

  • Please allow a minimum of 14 working days from the date we receive your requests.

If you initiated the request after 30 calendar days have passed, you will not be eligible for a refund or replacement.

What if I want to return my order?

It will not be necessary for you to return the order back to us to be eligible for refunds or replacements.

If you would like to do so, please return the items together with their original box and packing slip.

Please provide the return parcel tracking number for all items.

After we receive your item, our team of professionals will inspect it and we will immediately notify you on the status of your requests.

What if I received the wrong items?

SkynFyx’s product is personalized with your name on it.

Please return the order back to us and do request for a refund immediately if:

  • You received the product with someone else’s name on it or;

  • The product ingredients do not match the prescription by your doctor.

We will bear the shipping fees if the wrong item(s) was shipped.

Please ship it to the following address:

32-2B, Jalan Pahat 15/G, Dataran Otomobil, 40200 Shah Alam, Selangor, Malaysia.

What if I do not receive my order?

There may be multiple reason why this happen, and we suggest that you track the latest status of your order before you proceed further.

If your order has not been updated with any tracking status, please do request for a refund immediately.

What about shipping charges?

Shipping costs are non-­refundable.

You will be responsible for paying for your own shipping costs for:

  • Returning your item or;

  • Product Replacements.

We will bear the shipping fees if the wrong item(s) was shipped.

I need more information. Who do I contact?

You can contact our customer service via the “Message” function, contact us at +60107622116, +60109512116 or email your inquiry to sales@skynfyx.com.

Our customer service will contact you during working days and hours.

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